Shipping & Delivery Policy

1. No physical shipping

Almeo sells software engineering services and digital products only. We do not sell or ship physical goods, so there are no shipping charges, courier partners, or delivery addresses involved in any order.

2. How we deliver

Depending on what you purchased, delivery happens through one or more of the following:

• Email — invoices, payment receipts, licence keys, access credentials, and documentation are sent to the email address you gave us
• Code repository — source code is delivered through a shared Git repository (such as GitHub or GitLab) or as a downloadable archive
• Deployment — websites, apps, and cloud infrastructure are deployed to your hosting, cloud, or app store accounts, or to accounts we manage for you
• Online access — hosted products are made available through a login link sent to you

3. Delivery timelines

• Payment confirmation: a receipt is sent by email immediately after a successful online payment
• Consultations: confirmed by email within 1 business day of booking
• Product licences and hosted access: delivered by email within 1–2 business days of payment
• Project work: delivered in the milestones and on the dates set in your proposal or project agreement. Typical projects run from 2 to 12 weeks depending on scope
• Subscriptions and retainers: service starts on the agreed start date and continues for each paid billing period

Timelines depend on you providing requirements, content, access, and feedback on time. If a delay on either side changes the schedule, we will tell you in writing with a revised date.

4. Confirming delivery

We notify you by email each time a milestone or deliverable is handed over. Unless your agreement sets a different acceptance process, you have 14 days to review it and tell us about any issues; after that it is treated as accepted.

5. Delivery problems

If you have paid but have not received an email, access, or deliverable within the timeline above, check your spam folder and then email connect@almeo.in with your payment ID. We will resend it or resolve the issue within 2 business days. If we cannot deliver what you paid for, you are eligible for a refund under our Cancellation & Refund Policy.

6. Service area

We work with clients in India and internationally. Because delivery is electronic, the same timelines apply wherever you are located.

7. Contact

Questions about delivery can be sent to connect@almeo.in or through our Contact page.